Ordering is Easy & Risk Free!
Epokhe is committed to customer satisfaction- if you receive any merchandise that is defective in any way, simply return it to us within the time frame listed below,
in the condition that you received it and we will happily exchange it*.
*Refunds or Exchanges not applicable on Sale or Promotional items.
Exchanges (full price items) - Limited to unused products within 10 days for equal or lesser value.
Refunds (full price items) - Refunds will be issued if you are not 100% happy with the product, it is defective and an exchange is unwanted. Please return products within 10 days of purchase.

Exchange Process

Faulty Returns Needing Repair
If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.
Please make sure you enclose your original invoice, along with a description of the fault. Please contact us at webstore@epokhe.us “Attn:Returns” if you need a new copy of the invoice.
Once received in our warehouse, we will inspect the goods & then issue a refund or repair the goods. We aim to have your refund processed within 48 hours of receiving.
 Contact will be made by email informing you of the RA Number and all relevant details.
If an order is deemed faulty, we will reimburse the return postage up to a total of $10.00.  For further in depth information on warranties and faulty items, please contact our customer service team.

Return Terms and Conditions
Epokhe returns department operates Monday-Friday. Once your order is received in our warehouse.
We will inform you by email when your transaction is being processed.
Please note that NO Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.
Epokhe cannot accept COD deliveries.
Please note that if you are wanting to exchange or return boxed goods, they must be returned to Epokhe in the original unmarked packaging and in good condition.
If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging.
Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Returns address:

5931 S Western Ave. Space B-C
Los Angeles, CA 90047

If you have any further questions, please contact customer service on:
Email: webstore@epokhe.co