• You can cancel your order if it hasn’t shipped. You have a 2-hour window from the time of purchase to request a cancellation. Please email customercare@epokhe.co with the subject line "Cancel Order #00000" (replacing 00000 with your order number) as soon as possible, and we'll do our best to action it before your order is processed.

Yes! We offer returns within 30 days of purchase. Returns are processed through Refundid — simply visit our Returns page to get started. Please note that sale items are not eligible for exchanges; a refund via Refundid will be issued instead. For further details, please refer to our Returns Policy.

It depends on where you're located:

• USA — No duties or import taxes. All US orders are fulfilled from our warehouse in Los Angeles.
• EU & UK — No additional charges. Duties and taxes are included in the product price at checkout.
• Mexico, Canada & South America — Orders are shipped from our Los Angeles warehouse. Please note that duties and taxes may apply and are the responsibility of the customer.
• Rest of World — Orders are shipped from our HQ in Byron Bay, Australia. Any applicable duties and taxes are the responsibility of the customer and will vary depending on your country's import regulations.

• You should receive an order confirmation after placing your order, followed by a shipping confirmation with tracking once your order is dispatched. If you don’t receive either, please email customercare@epokhe.co

We don't offer exchanges on sale items. If you'd like to return your item, we offer refunds via Refundid — simply process your return there and place a new order for the item you'd like instead.

We're sorry about that! Please email us at customercare@epokhe.co with the subject line "Wrong Item Received" and we'll prioritise your case and get it sorted as quickly as possible.

We apologise for the inconvenience. Please email customercare@epokhe.co with the subject line "Faulty Item" and our team will review your case promptly.

• Orders are processed within 24 hours (pending payment authorization). Our processing hours are Monday to Friday, 8:30 AM - 3:00 PM AEST. Please allow an additional 3-5 business days during sale periods. During sale periods (e.g., Black Friday, Christmas), processing and lens fitting may take longer. 
• Once your order is packed, you’ll receive a tracking link. Please allow up to 72 hours for tracking information to appear.