Epokhe Privacy Policy

This Privacy Policy outlines how Epokhe collects, uses, and shares your personal information when you visit or shop at www.epokhe.co

What We Collect

  • Automatically collected when you browse the Site:

    • Browser, IP address, time zone, cookies
    • Pages/products viewed, referring websites, site interactions

    We collect this using:

    • Cookies (small data files stored on your device)
    • Log files
    • Pixels, tags, and web beacons

  • Collected when you make a purchase:

    • Name, billing/shipping address, email, phone number
    • Payment details (e.g., credit card info)

  • If you opt into our SMS service, we collect your phone number to send order updates and promotional texts.

How We Use Your Information

We collect and use your personal information to provide and improve our services, ensure a secure shopping experience, and keep you informed. This includes:

  • Fulfill and manage orders (including payment, shipping, and customer support)
  • Communicate with you (including via SMS if opted-in)
  • Screen for fraud or security risks
  • Improve our website experience and marketing

If you consent, we may also use your first name and suburb to promote your recent purchase on our site.

Advertising & Analytics

We may use your information for targeted advertising on platforms like:

  • Facebook/Instagram
  • Google
  • Bing

You can opt out of ads here:

Unsubscribe

We also use services like Google Analytics and Shopify to operate our store.

Text Messaging Terms

By opting in, you consent to receive order updates and marketing messages. Message and data rates may apply. You can unsubscribe at any time by replying STOP or clicking an unsubscribe link.

For help, reply HELP or email customercare@epokhe.co.

Additional Terms

  • We retain order data unless you request its deletion.

  • We do not modify data practices in response to Do Not Track signals.

  • We may update this policy occasionally. Any changes will be posted on this page.

  • Product availability is not guaranteed. We may cancel or substitute orders as needed.

  • Actual product colours may vary based on your screen.

  • You agree to indemnify Epokhe from any claims related to your use of the Site.

  • We may suspend or terminate access if terms are violated.Use this text to share information about your brand with your customers.

  • We reserve the right to correct any errors or omissions on the Site, including after an order is placed.