We’ve partnered with Refundid to make your returns faster and easier. Refundid provides instant refunds for your returns—no need to wait for your order to be shipped back and processed. Simply lodge your return through Refundid and receive your refund in under 60 seconds, even before sending your item back.

Using Refundid is fast, simple, and stress-free—designed to get your money back in seconds, not days. Below are some key details to help you understand how it works, what to expect, and any conditions to be aware of when using Refundid with your EPOKHE return.

At EPOKHE, we’re committed to making sure you’re satisfied with your purchase. If you receive an item that’s faulty or not quite right, you can return it in its original condition and we’ll be happy to help.

Exchanges (Full Price Items)

• We accept exchanges on unworn and unused full-price items within 10 days of receiving your order. You can exchange for an item of equal or lesser value.

Refunds (Full Price Items)

• If you receive a defective product and prefer not to exchange it, a refund can be issued. Please return the item within 30 days of purchase.

Please note:

• We do not offer refunds or exchanges on sale items, promotional items, or customised frames.
• International customers are responsible for any additional duties and taxes charged by customs when returning items.